Complaints Procedure

At Links Pharmacy we promote the highest standards of care and quality. Whilst we hope that there is never a need to make a complaint, if you are in any way dissatisfied with any aspect of the service you have received from us you should email or write to us in the first instance.

Superintendent Pharmacist Details:
Shanel Raichura MRPharmS                                      
GPhC Registration 2056156

Business Owner: 
SB Pharma Ltd

Business Premises:
Links Pharmacy

East Finchley
N2 0SZ
Tel: 0208 883 0442                                                       Email:


If you remain dissatisfied with the way your complaint as been handled, you may contact any one of the organisations listed below:

NHS Complaints Procedure
Please click here

Independent Complaints Advocacy Service (ICAS)
The Independent Complaints Advocacy Service supports patients and their carers wishing to pursue a complaint about their NHS treatment or care. They can be contacted on 01273 229 002 or at  Further information can be found here.

Patient Advice and Liaison Service (PALS)
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.  Further information can be found here

The General Pharmaceutical Council (GPhC)
The GPhC is the professional body of all pharmacists in the UK. Anyone wishing to make a complaint on a professional issue or check the premesis or pharmacist registration may do so at the following address;

General Pharmaceutical Council
1 Lambeth High Street
Tel: 020 7572 2322
Fax: 020 7572 2506

Healthcare Commission
Tel: 0845 601 3012